At the tech co-op where I work we’ve been testing out an open source CRM for our business but we’re not really using it.
I have a test instance that we can donate (like the forum and website) to coop brum. We can use it to track the mutual aid work we are doing! this is what it looks like:
An example of creating a contact:
Basically you record any interaction you have with anyone who calls or emails us (or we call/email them). We can have multiple users divided into teams etc.