Minimum viable workflow for solidarity kitchen

Working groups
1

People needed

  • Chef
  • Backroom (for answering calls/email)
  • Delivery driver

Workflow

Customer wants foo.

Phone

Customers call number 0121 667 6387

Backroom receives call and fills out information in spreadsheet (see below). Chefs make food. Delivery driver delivers food. SMS and/or email is sent with details on receiving food.

Email

Customers email info@cooperationbirmingham.org.uk

Backroom responds. Asking for information. If received, backroom fills out spreadsheet. Chefs make food. Delivery driver delivers food. SMS and/or email is sent with details on receiving food.

Backroom spreadsheet

  • Name
  • Address
  • Telephone number
  • Email
  • Dietary requirements
  • Delivery requirements (i.e. leave in porch, no doorbell)
  • Contact preference (either SMS or email)

Backroom script for phone call

Backroom script for email

SMS/Email script for delivery

Instructions for your delivery.

Given the current COVID-19 (Coronavirus) epidemic, you must imperatively respect the following instructions:

Respect social distancing

We will drop off your order on your doorstep, so you won’t have to approach the person who comes to deliver. There is also no need to leave a tip.

Unpack your order after receipt

The virus can survive on cardboard and plastic surfaces for several days. Packaging is therefore one of the largest vectors for transmission of the virus. We therefore ask you to unpack your order and transfer the contents to plates.

Dispose of the packaging

Once your order is unpacked, be sure to dispose of the packaging in a closed trash can to avoid inadvertently touching it later.

Wash your hands!

Once you have unpacked your order and discarded the packaging, wash your hands!

Turn off caller ID for backroom

iOS

Android

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