- Backroom (for answering calls/email)
- Delivery driver
Customer wants foo.
Customers call number 0121 667 6387
Backroom receives call and fills out information in spreadsheet (see below). Chefs make food. Delivery driver delivers food. SMS and/or email is sent with details on receiving food.
Customers email email@example.com
Backroom responds. Asking for information. If received, backroom fills out spreadsheet. Chefs make food. Delivery driver delivers food. SMS and/or email is sent with details on receiving food.
- Telephone number
- Dietary requirements
- Delivery requirements (i.e. leave in porch, no doorbell)
- Contact preference (either SMS or email)
Backroom script for phone call
Backroom script for email
SMS/Email script for delivery
Instructions for your delivery.
Given the current COVID-19 (Coronavirus) epidemic, you must imperatively respect the following instructions:
Respect social distancing
We will drop off your order on your doorstep, so you won’t have to approach the person who comes to deliver. There is also no need to leave a tip.
Unpack your order after receipt
The virus can survive on cardboard and plastic surfaces for several days. Packaging is therefore one of the largest vectors for transmission of the virus. We therefore ask you to unpack your order and transfer the contents to plates.
Dispose of the packaging
Once your order is unpacked, be sure to dispose of the packaging in a closed trash can to avoid inadvertently touching it later.
Wash your hands!
Once you have unpacked your order and discarded the packaging, wash your hands!