This came up in the meeting but for connection reasons I think it would be easier to discuss on here.
When voicemails come in, this creates a sipgate event and an email to the info@ address. Currently it seems some people archive in sipgate, some archive the email notification (and some probably do both… or neither). From memory I think the process says to archive both but I think it would be best to do just one to eliminate the risk of conflicts (ie don’t know whether the voicemail has really been actioned or not)
Personally I propose that we only archive the sipgate event, and that the email is automatically archived by a filter rule.